Policies & House Rules

Please read these important policies before booking your stay at Sol Casa de Goa

📅 Cancellation & Refund Policy

REFUNDABLE POLICY

50% Refund Policy

Cancel at least 14 days before check-in to receive a 50% refund.

Peak Season (November, December & January)

Cancellations made 30+ days before check-in qualify for a full refund. Cancellations within 30 days are non-refundable.

Refund Timeline

30+ days before (Nov-Jan only)

100% Refund

Full refund for peak season bookings cancelled 30+ days in advance

14+ days before check-in

50% Refund

Standard cancellation policy - 50% refund available

Less than 14 days

No Refund

Non-refundable if cancelled less than 14 days before check-in

Security Deposit: ₹5,000 refundable deposit collected before check-in and returned at check-out, subject to no damages.

Refund Processing: Refunds will be processed to your original payment method within 7-10 working days from the date of cancellation.

🕐 Check-In & Check-Out

Check-In Time: 2:00 PM

Check-Out Time: 10:00 AM

Early check-in or late check-out may be possible upon request, subject to availability and additional charges.

No-Show Policy

If a guest does not check in on the scheduled arrival date without prior notice, the booking will be treated as a no-show, and no refund will be issued.

✏️ Booking Modifications

Guests may request changes to their booking (e.g., change of dates or property) by contacting us at least 7 days before check-in.

Modifications are subject to availability and may incur additional charges.

⚠️ Force Majeure

In the event of unforeseen circumstances (e.g., natural disasters, political unrest, government travel restrictions), we may offer a refund or rescheduling options at our discretion.

Please contact us immediately if such circumstances affect your travel plans.

🏡 House Rules

Please help us keep this home clean, safe & peaceful 🌿

Return as Received: Keep the house clean & damage-free; charges apply for any damage/excess mess.
Switch Off: Turn off AC, lights & fans when not in use.
Power Backup: Only Wi-Fi & few lights/fans work on inverter during power cuts.
Noise: Keep noise low, especially at night to respect neighbors.
Security: Lock doors/windows & don't share keys with outsiders.
Kitchen: Use freely, clean after use, and turn off gas/stove after cooking.
Cleanliness: Use bins provided; don't throw garbage/food outside.
Visitors: Only registered guests allowed; no outside or overnight visitors without prior approval.
Smoking/Alcohol: Only in designated areas; dispose of waste properly.
No Drugs: Strictly prohibited on the premises.
Local Wildlife: Goa is tropical—please be cautious of insects, snakes, and stray dogs.
Towels: Don't use house towels at the beach; separate beach towels provided.
Children: Must be supervised at all times; no drawing on walls.
Pets: Not allowed in the property.
Liability: We're not responsible for personal loss, weather-related issues, or accidents during your stay.

🌱 Sustainable & Local Living

Support eco-friendly & responsible tourism
Shop local & respect Goan culture
Walk or cycle when possible
Reduce waste & avoid plastic
Conserve water and electricity
Enjoy responsibly and leave no trace

Treat the house like your own & have a wonderful stay! 💛

Have Questions?

Email: solcasadegoa@gmail.com
Phone: +91 7058921491
WhatsApp: Chat with us on WhatsApp